IT Support Technician

Job Locations US-TX-Dallas
Job ID 2021-3978
3 months ago


Are you looking to take your career to the next level? Yes? Well, Armanino is an excellent place to start!  We operate like a start-up and refuse to adopt a culture of unnecessary bureaucracy; innovation and agility remain at our core. You’ll work with clients that define the industry, as we work closely with companies that are changing the world--from small start-ups to large, public entities. You decide where you fit into the equation. Additionally, Armanino’s open door policy will allow you access to Partners and Directors who are heavily involved in mentoring and training employees. 


As a key member of the IT Services group, the IT Support Technician provides daily support in our Headquarters in the San Ramon office and remote support to the entire firm. The IT Technician provides user support and customer service on firm-wide supported applications and platforms.  This is a non-exempt position and reports to the Sr. Manager of IT Services and frequently works with other technical staff in peer and supporting roles. 


  • Associate degree with major or minor in Computer Information Systems or related field, or 2 years of experience in a technical environment with hardware and software.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge and experience of customer service practices
  • Solid oral and written communication skills
  • Customer service orientation
  • Ability to analyze and problem analysis
  • Possess solid attention to detail


Experience in at least 5 of the following skill sets:

  • Windows 10 & Office 365
  • MFA
  • Intune
  • Mac experience and basic knowledge
  • Okta
  • CCH Applications
  • SCCM basic knowledge


Duties and Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Researchquestions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates

Now, the fine print...

Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP’s employees to perform their job duties may result in discipline up to and including discharge.


For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.


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